Warranty Coverage
At Vitale, we hold ourselves to an extremely high standard of quality for each and every one of our products. As a tribute to your complete satisfaction, we're proud to offer excellent warranty coverage on all of our window treatments.
| Product | Warranty |
|---|---|
| Custom Cellular Shades | • Limited Lifetime • 3 Years on Cords • 5 Years on Motorization Components & Accessories |
| Basic Cellular Shades | • 5 Years |
| Solar & Roller Shades | • Limited • 5 Years on Motorization Components & Accessories • 10 Years on Clutches |
| Vinyl Blinds | • 5 Years |
| Faux Wood Blinds | • 3 Years |
| Vertical Blinds | • 3 Years on Vanes • 5 Years on Headrails |
Covered by the Warranty
- Original defects in materials or workmanship for as long as the original purchaser owns the product (unless shorter periods are noted above), assuming the product was properly installed
- All internal mechanisms, components, and brackets
- Repairs under this warranty will be made with like or similar parts
Not Covered by the Warranty
- Normal wear and tear
- Damage caused by abuse, accidents, alterations, misuse; failure to follow instructions for measurement, installation, use, cleaning, or maintenance
- Discoloration, fading, cracking, shrinking, or stretching caused by long exposure to direct sunlight
- Shipping or labor costs incurred by taking product down, re-measuring, or re-installation
How to Obtain Warranty Service
To learn more about warranty claims, contact your Springs Window Treatment Expert.
If you have additional concerns, you can reach Vitale customer service directly at 1-800-221-6352 or windowfashions@springswindowfashions.com. Please note that Vitale may defer actions on any claim for warping for a period of up to twelve (12) months from the date of the claim in order to permit acclimating to humidity and temperature conditions.
Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the product, etc. Warranty claims may be submitted to the customer service center at:
Customer Service Center
Springs Window Fashions, LLC
8467 Route 405 Highway South
PO Box 500
Montgomery, PA 17752-0500
The obligations of Springs Window Fashions are limited to the replacement or repair of parts or products found to be defective. It is at the sole discretion of Springs Window Fashions to determine whether product will be replaced or repaired.
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. THE DURATION OF ANY IMPLIED WARRANTIES FOR ANY PRODUCT IS LIMITED IN DURATION TO THE WARRANTY TERM APPLICABLE TO SUCH PRODUCT AS SET FORTH ABOVE.
Some states do not allow the exclusion or limitation of incidental, punitive, or consequential damages, so this limitation or exclusion may not apply to you.
No person is authorized to extend or alter this warranty.